PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITES. These Terms of Use constitute an agreement between 'Saffron's Decor™' and you. By using the Sites, you affirm that you are able and legally competent to agree to and comply with these Terms of Use. If you do not agree to these Terms of Use or if you are not legally competent to agree to them, then you may not use the Sites. Please note that these Terms of Use contain provisions that govern the resolution of claims between 'Saffron's Decor Limited™' and you.
Privacy
We keep your personal information private and secure. When you make a purchase from the Site, you provide your name, email address, credit card information, billing and shipping address, and password. We use this information to process your orders, to keep you updated on your orders and to personalise your shopping experience.
Our secure servers protect your information using SSL encryption and internal firewall(s).
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping cart at any time.
Shipping
Normal purchase through 'Saffron's Decor™' shop will be shipped within 7-14 business days. The exception will be items that are either "Made-to-order" or "Custom". For custom order, it could go up to several weeks, depending on the requirements and communication.
Shipping fee will be calculated automatically when you provide your address at checkout. If customers provide wrong address or the package is returned to us due to missing signature, customers will be responsible for additional cost of re-shipping.
All orders will be shipped via Royal Mail, Parcel Force or other preferred couriers. We cannot guarantee when your order will arrive since it will depend on the shipper.
Refund Policy
We have a 7-day policy for refund of unused item(s). However, the item(s) must be in the same condition as you received it. You need to contact us ahead of time. You are responsible for shipping it back to us. 'Saffron's Decor™' will refund only the product cost as store credit after 25% restocking fee and not shipping cost. We won't be able to return the amount back to your original payment method.
If there is damage during shipping or defects, please contact us and we will be happy to ship a new replacement at no charge, after previously received damaged item. If the shipment has missing item(s), we will send you the missing item(s) after you contact us.
What Constitutes as Damaged or Defective
- Missing items, or items that are significantly cracked, chipped, or shattered are eligible for damage claim.
- Small variations in product size (within 1/2 of an inch or 1.5cm of product description) do NOT constitute as damage or defective and will not be eligible for damage claim. Please note that each arrangement is made by hand in the US so there tends to be some size differences. The dimensions in the product page include stems and vase.
- Slight imperfections in glass such as dimples, bubbles, or variations in glass or wood thickness do NOT constitute as damage or defective and will not be eligible for damage claim.
- Dirty flower petals or sticky adhesive on vase due to shipment do NOT constitute as damage or defective. We advise you to try your best effort to clean.
- Eligibility of an order's damage claim is ultimately determined by 'Saffron's Decor™' Returns and Damages Department team after review.
There is no refund or exchange for below types of item:
- Custom orders
- Arrangements in vase
- Discounted / sales items
Taxes
'Saffron's Decor™' shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within United Kingdom, excluding (Northern Ireland). For shipping to other countries outside of the United Kingdom including (Northern Ireland), you will be charged for import tax or custom fees. 'Saffron's Decor™' will not be responsible for such fees.
User-Generated Content
You are solely responsible for your own User Content such as blog comments and product reviews and the consequences of posting or publishing it.
Any User Content or other material, information or ideas that you submit to or post or publish on the Sites is non-confidential and non-proprietary.
By submitting User Content to 'Saffron's Decor™', you hereby grant to 'Saffron's Decor™' a perpetual, worldwide, non-exclusive, irrevocable, royalty-free, sublicensable (through multiple tiers) and transferable right and license to use, reproduce, distribute, edit, modify, translate, reformat, prepare derivative works based upon, display publicly, perform publicly and otherwise exploit (including but not limited to over the Internet, broadcast television or any other uses or media) your User Content, in whole or in part.
'Saffron's Decor™' reserves the right but is not obligated to monitor User Content or other content sent to or through the Sites.
'Saffron's Decor™' has the right to refuse, remove or delete any User Content and/or to terminate any user's access to the Sites if 'Saffron's Decor™' determines, in its sole and absolute discretion, that such User Content or user violates or has violated these Terms of Use.